Kristen O'Shea

“As our agency has grown and the leadership team realigned, the executive team struggled to know everyone’s role. This training was different with the focus on positive strengths, individual coaching, and team sessions. I could tell it was working when others were changing their behavior in a positive way. Now I have more satisfaction in my role and a better perspective on others.”

“One particular moment stood out to me. There were a few managers that simply could not get along. They refused to communicate at times and couldn’t understand why the other even had a job at Ernest-Spencer. Midway through the training process, each manager came to me individually and told me they could start to see the value of the other. It was a tremendous turnaround that impacted the entire team.”

“The moments I truly realized it was working was when we began saying, “You know, this task/activity is right up (name’s) alley.” Or, “I think (name) would really enjoy doing this.” I also found myself saying, “I need to encourage (name) to do more of (activity), as that speaks to her strength and will likely allow her to have better job satisfaction and help our organization.”