Version: v2026-11a
Effective Date: November 2026

By accessing or using the e2grow software-as-a-service platform (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). Read these Terms together with our Privacy Policy and Data Processing Agreement (DPA).

Service Provider: e2grow d.o.o., Tehnološki park 20, SI-1000 Ljubljana, Slovenia, registration no. 7141564000 (“e2grow”, “we”, “us”, “our”).

1. Introduction and Scope

Welcome to e2grow. These Terms govern your use of our web app, mobile applications, the e2grow - Strengths at Work app for Microsoft Teams and Microsoft 365 (including its agent for Microsoft 365 Copilot), the Microsoft Outlook add-in and e2grow connectors for other AI assistants. If you are accepting these Terms on behalf of an Organization, you represent that you have authority to bind that Organization. If you do not agree, do not use the Service.

2. Definitions

• Customer means the legal entity that purchases or otherwise obtains a subscription to the Service.
• Organization means the Customer and any of its affiliates permitted to use the Service.
• User means an individual authorized by the Organization to use the Service.
• Account means a registered account for accessing the Service.
• Customer Content means any data, text, files or other material submitted to or stored in the Service by or for the Organization, including personal data.
• Confidential Information means any non-public information disclosed by one party to the other that is designated or reasonably understood as confidential.

3. Account Registration and Responsibilities

Users must register an Account using their work email or credentials approved by their Organization. An Organization may create Accounts for its Users. By registering, or by having an Organization register on their behalf, Users represent and warrant that they have authority to use the Service on their own behalf or on behalf of the Organization.

Users are responsible for safeguarding their credentials and all activities under their Account. The Organization is responsible for ensuring that all its Users comply with these Terms. Unauthorized use of the Service, including creating Accounts without proper authorization, is prohibited.

4. Use of the Service

We grant a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and the applicable order form.
Free or beta versions are provided without warranties and may be discontinued at any time.

Users must not use the Service for unlawful or prohibited purposes and may not:

• Sell, resell or lease the Service to a third party.
• Reverse engineer or attempt to extract source code.
• Create a substitute or similar service using the Service.
• Bypass or tamper with security or access controls.

Acceptable Use

You will not send spam; upload malware; attempt unauthorized access; probe or scan systems without written consent; harvest data; or engage in unlawful discrimination or infringement of others’ rights.

5. Customer Content

The Organization retains ownership of all Customer Content. By submitting Content, the Organization grants e2grow a worldwide, royalty-free, non-exclusive license to host, store, transmit and process it as necessary to operate, maintain and improve the Service, prevent or address security or technical issues, and as permitted by the Privacy Policy and DPA.

Insights and profiles are informational only and not intended as the sole basis for hiring, promotion, or compensation decisions.

6. Privacy and Data Processing

These Terms are supplemented by our Privacy Policy (available at https://www.e2grow.com/home/privacypolicy/1) and DPA (available at https://www.e2grow.com/home/dpa/1). By accepting these Terms, you accept both documents.

• For Customer-controlled data, e2grow acts as processor, and the Organization acts as controller.
• For account administration, billing, analytics and security logs, e2grow acts as an independent controller.
• Customer Content is hosted in data centers located in the European Union.

We may delete inactive Account data after twelve months of inactivity.

Security and Incident Notice

We maintain an information security management system certified to ISO/IEC 27001, including encryption in transit and at rest, access control, logging, vulnerability management and incident response.
If we become aware of a personal-data breach affecting Customer Content, we will notify the Organization without undue delay and provide information necessary to meet its legal obligations.

7. AI and Automated Features

AI-assisted features are advisory only and do not constitute automated decision-making producing legal or similarly significant effects.
We never use Customer Content to train, fine-tune or otherwise improve any AI or machine learning models, whether our own or those of third parties.

8. Suspension

We may suspend the Service for reasonable maintenance, installation or change work, or to comply with law. We will endeavor to give prior notice where reasonable. We may suspend access if a User or Organization violates these Terms. If a breach is not remedied, we may terminate the license.

9. Termination and Data Deletion

We may terminate Accounts or subscriptions for breach or other lawful reason. Users may terminate their Account at any time.

Upon termination, the Organization must cease use of the Service.
We will make Customer Content export available for 30 days after termination, delete it from production systems within 90 days, and overwrite backups on a rolling basis within 180 days, unless a longer period is required by law or agreed for transition.

10. Third-Party Services and Integrations

The Service may interoperate with third-party services such as Microsoft 365, Microsoft 365 Copilot and other AI assistants. Their terms govern their use. When the Organization enables the e2grow agent for Microsoft 365 Copilot or an e2grow connector for another AI assistant, conversations in that assistant are processed by its provider under the Organization’s agreement with that provider, and e2grow enforces its own access and sharing rules on every request. e2grow is not responsible for third-party services unless expressly stated in an order form.

11. Disclaimers and Limitations of Liability

The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied.

To the maximum extent permitted by law, each party’s aggregate liability under these Terms shall not exceed the fees paid or payable for the Service in the 12 months preceding the event giving rise to the claim.

This cap does not apply to:

• Breach of confidentiality;
• Data-protection obligations caused by a party;
• IP infringement indemnity;
• Death or personal injury; or
• Willful misconduct or gross negligence.

Neither party is liable for indirect, consequential or punitive damages, or loss of profits, revenue, business or data.

12. Indemnification

Customer Indemnity

The Organization will indemnify and hold e2grow harmless from claims, losses or expenses arising from Customer Content or use of the Service in violation of these Terms or law.

Intellectual-Property Indemnity

e2grow will defend the Organization against third-party claims alleging that the Service, as provided, infringes intellectual-property rights, and will pay resulting damages finally awarded or settled, provided the Organization promptly notifies e2grow and cooperates. e2grow may (i) procure continued use, (ii) modify or replace the Service, or (iii) terminate the affected feature with a pro-rata refund.

13. Confidentiality

Both parties must protect each other’s Confidential Information with at least reasonable care and use it solely to perform under these Terms. Confidential Information excludes data that is public, lawfully obtained from a third party, or independently developed without reference.
Disclosure required by law is permitted with prompt written notice where lawful.

We may use the Organization’s name and logo for marketing identification only with prior written consent.

14. Intellectual Property Rights and Feedback

All IP rights in the Service and its components remain with e2grow and its licensors. No rights are granted except those expressly stated. Users must not modify, copy, distribute, reverse engineer, decompile, or use automated tools to extract data.
We may use feedback, suggestions or ideas about the Service without restriction and without obligation to compensate.

15. Support and Availability

Standard support is available via support@e2grow.com and in-app chat.
Planned maintenance will be communicated in advance when reasonably possible.

16. Compliance, Export and Anti-Corruption

Each party will comply with all applicable laws, including anti-bribery, anti-corruption, export-control and sanctions regulations. The Service may not be used by or for any person or entity on restricted lists.

17. Changes to the Service and to these Terms

We may modify the Service to enhance security, performance or functionality.
For material changes that adversely affect the Organization’s legitimate interests, we will provide at least 30 days’ prior notice via email or in-Service notice. If you do not agree, you may terminate before the effective date and receive a pro-rata refund for unused prepaid fees. Continued use after the effective date constitutes acceptance.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of Slovenia without regard to conflict-of-law principles. Disputes not resolved within 30 days of written notice shall be submitted to the competent courts in Ljubljana, Slovenia. Either party may seek interim or injunctive relief.

19. Order of Precedence and Notices

If any conflict arises, the following order applies:
(1) a signed agreement or order form, (2) the DPA for data-protection matters, (3) these Terms, (4) the Privacy Policy, (5) Documentation.

Legal notices must be sent to privacy@e2grow.com, and to the Organization’s notice address on file. Routine communications may be sent via email or in-Service messages.

20. Miscellaneous

Severability. If any provision is found unenforceable, the remainder remains in effect.
Assignment. We may assign these Terms to an affiliate or successor; you may not assign without our written consent.
Force Majeure. We are not liable for delays or failures caused by events beyond reasonable control.
No Waiver. Failure to enforce any provision is not a waiver.
Entire Agreement. These Terms, the Privacy Policy, DPA and any order form constitute the entire agreement.

Contact: support@e2grow.com • privacy@e2grow.com