Version: v2025-11a 
Effective Date: November 2025 

By accessing or using the e2grow software-as-a-service platform (the “Service”), you agree to be bound by these Terms of Service (the “Terms”). Read these Terms together with our Privacy Policy and Data Processing Agreement (DPA). 

Service Provider: e2grow d.o.o., Tehnološki park 20, SI-1000 Ljubljana, Slovenia, registration no. 7141564000 (“e2grow”, “we”, “us”, “our”). 

1. Introduction and Scope 

Welcome to e2grow. These Terms govern your use of our web app, mobile applications and product add-ins, including the Microsoft Outlook add-in. If you are accepting these Terms on behalf of an Organization, you represent that you have authority to bind that Organization. If you do not agree, do not use the Service. 

2. Definitions 

• Customermeans the legal entity that purchasesor otherwise obtains a subscription to the Service.
• Organization means the Customer and any of its affiliatespermittedto use the Service.
• User means an individual authorized by the Organization to use the Service.
• Account means a registered account for accessing the Service.
• Customer Content means any data, text,filesor other materialsubmittedto or stored in the Service by or for the Organization, including personal data.
• Confidential Information means any non-public informationdisclosedby one party to the other that isdesignatedorreasonably understoodas confidential.

3. Account Registration and Responsibilities 

Users must register an Account using their work email or credentials approved by their Organization. An Organization may create Accounts for its Users. By registering, or by having an Organization register on their behalf, Users represent and warrant that they have authority to use the Service on their own behalf or on behalf of the Organization. 

Users are responsible for safeguarding their credentials and all activities under their Account. The Organization is responsible for ensuring that all its Users comply with these Terms. Unauthorized use of the Service, including creating Accounts without proper authorization, is prohibited. 

4. Use of the Service 

We grant a non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms and the applicable order form. 
Free or beta versions are provided without warranties and may be discontinued at any time. 

Users must not use the Service for unlawful or prohibited purposes and may not: 

• Sell,resellor lease the Service to a third party.

• Reverse engineer orattemptto extract source code.
• Create a substitute or similar service using the Service.
• Bypass or tamper with security or access controls.

Acceptable Use 

You will not send spam; upload malware; attempt unauthorized access; probe or scan systems without written consent; harvest data; or engage in unlawful discrimination or infringement of others’ rights. 

5. Customer Content 

The Organization retains ownership of all Customer Content. By submitting Content, the Organization grants e2grow a worldwide, royalty-free, non-exclusive license to host, store, transmit and process it as necessary to operate, maintain and improve the Service, prevent or address security or technical issues, and as permitted by the Privacy Policy and DPA. 

Insights and profiles are informational only and not intended as the sole basis for hiring, promotion, or compensation decisions. 

6. Privacy and Data Processing 

These Terms are supplemented by our Privacy Policy (available at https://www.e2grow.com/home/pp/1) and DPA (available at https://www.e2grow.com/home/dpa/1). By accepting these Terms, you accept both documents. 

• For Customer-controlled data, e2grow acts as processor, and the Organization acts as controller.
• For account administration, billing,analyticsand security logs, e2grow acts as an independent controller.
• Customer Content is hosted in data centers located in European Union.

We may delete inactive Account data after twelve months of inactivity. 

Security and Incident Notice 

We maintain a security program aligned with ISO 27.001 and industry best practices, including encryption in transit and at rest, access control, logging, vulnerability management and incident response. 
If we become aware of a personal-data breach affecting Customer Content, we will notify the Organization without undue delay and provide information necessary to meet its legal obligations. 

7. AI and Automated Features 

AI-assisted features are advisory only and do not constitute automated decision-making producing legal or similarly significant effects. 
We do not use Customer Content to train generalized or foundation AI models without the Organization’s prior consent.  

8. Suspension 

We may suspend the Service for reasonable maintenance, installation or change work, or to comply with law. We will endeavor to give prior notice where reasonable. We may suspend access if a User or Organization violates these Terms. If a breach is not remedied, we may terminate the license. 

9. Termination and Data Deletion 

We may terminate Accounts or subscriptions for breach or other lawful reason. Users may terminate their Account at any time. 

Upon termination, the Organization must cease use of the Service. 
We will make Customer Content export available for 30 days after termination, delete it from production systems within 60 days, and purge backups within 90 days, unless a longer period is required by law or agreed for transition. 

10. Third-Party Services and Integrations 

The Service may interoperate with third-party services such as Microsoft 365. Their terms govern their use. e2grow is not responsible for third-party services unless expressly stated in an order form. 

11. Disclaimers and Limitations of Liability 

The Service is provided “as is” and “as available.” We disclaim all warranties, express or implied. 

To the maximum extent permitted by law, each party’s aggregate liability under these Terms shall not exceed the fees paid or payable for the Service in the 12 months preceding the event giving rise to the claim. 

This cap does not apply to: 

• Breach ofconfidentiality;
• Data-protection obligations caused by aparty;
• IP infringementindemnity;
• Death or personal injury; or
• Willful misconduct or gross negligence.

Neither party is liable for indirect, consequential or punitive damages, or loss of profits, revenue, business or data. 

12. Indemnification 

Customer Indemnity 

The Organization will indemnify and hold e2grow harmless from claims, losses or expenses arising from Customer Content or use of the Service in violation of these Terms or law. 

Intellectual-Property Indemnity 

e2grow will defend the Organization against third-party claims alleging that the Service, as provided, infringes intellectual-property rights, and will pay resulting damages finally awarded or settled, provided the Organization promptly notifies e2grow and cooperates. e2grow may (i) procure continued use, (ii) modify or replace the Service, or (iii) terminate the affected feature with a pro-rata refund.